Folder Management
Folders are the foundation of Hippo’s RAG system - they organize your documents into isolated, searchable knowledge bases.What are Folders?
Think of folders as knowledge base containers:- Each folder holds a collection of related documents
- Documents are automatically indexed for semantic search
- Chats are linked to folders to access their documents
- Folders provide logical separation of knowledge domains
Best practice: Create separate folders for different knowledge domains (e.g., “Product Docs”, “HR Policies”, “Customer Support”)
Core Operations
Create a Folder
id: Unique folder identifiername: Folder namedescription: Folder descriptioncreated_at: Creation timestampfile_count: Number of files in folder
List All Folders
Get Folder Details
Update Folder
Delete Folder
Deleting a folder is permanent and removes all files, chats, and Q&A history within it!
Folder Organization Strategies
By Department
By Department
Create folders for each department or team:
- “Engineering Docs”
- “Sales Playbooks”
- “HR Policies”
- “Customer Support”
By Product or Service
By Product or Service
Organize by product lines:
- “Product A Documentation”
- “Product B User Guides”
- “Service X Training Materials”
By Time Period
By Time Period
Useful for financial or periodic documents:
- “Q1 2025 Reports”
- “2024 Annual Filings”
- “Monthly Updates - March 2025”
By Customer or Project
By Customer or Project
For client-specific or project-based work:
- “Client: Acme Corp”
- “Project: Website Redesign”
- “Customer: TechStartup Inc”
Folder Limits & Quotas
Files per Folder
Free tier: Up to 100 files
Pro tier: Up to 10,000 files
Enterprise: UnlimitedContact sales for custom limits
Folder Count
Free tier: Up to 10 folders
Pro tier: Up to 100 folders
Enterprise: UnlimitedSee pricing
Best Practices
Use Descriptive Names
Use Descriptive Names
Good: “Product API Documentation v2.0”
Bad: “Docs”, “Folder1”, “Misc”Descriptive names make it easier to manage multiple folders and understand their purpose at a glance.
Add Clear Descriptions
Add Clear Descriptions
Regular Cleanup
Regular Cleanup
Avoid Over-Fragmentation
Avoid Over-Fragmentation
Don’t: Create 50 folders with 2-3 files each
Do: Create fewer folders with more related documentsFolders with more documents generally yield better search results.
Plan for Growth
Plan for Growth
Start with broad categories and refine as your knowledge base grows:
- Start: “Product Documentation”
- As it grows → Split into “Product A Docs”, “Product B Docs”
- As it grows more → Split by version or feature

